CURA HOMECARE

OUR SERVICES

We specialise in supplying high quality, reliable CUSTOMER CARE & AFTER SALES MAINTENANCE SERVICES TO NATIONAL HOUSE BUILDERS, Retirement Villages, Care Homes and student accommodation ACROSS THE UK

As one of the most experienced property maintenance providers in the UK, we cover all trades with directly employed qualified staff including gas and electrical engineers.
Our tradesmen are coordinated by a helpful team of planners operating intuitive and innovative systems incorporating PDA technology, vehicle tracker data and a web based management system ‘Markus’ to enable maximum efficiency and live job status updates.

Scheduling and Management System

Our Coverage Area

Through customer feedback we are constantly improving the scope, diversity and quality of our service.

Day to day reactive maintenance

The size and geographic spread of our Team of Operatives allows us to be extremely reactive. Same day requests can be facilitated and through our PDA device there is a seamless transfer of job data to the Operatives. Larger jobs can usually be attended to within 48 hours.

Surveys

Cura offer a ‘locate and rectify’ one stop shop service meaning that we can investigate and report on issues, detailing the root cause and put together a comprehensive and cost affective resolution report with a quotation to resolve the issues with our ‘in house’ labour. Thermal imaging cameras, endoscopes and leak detection equipment are available to our experienced surveyors.

Larger planned maintenance projects

Planned projects can be booked in with our Team of coordinators to suit your timescales. A ‘hand picked’ Team of Operatives will be selected to meet the demands of the situation and trade skill sets required. Our lead time is usually around 5 working days.

End of year defects

Large value ‘retentions’ are often held for long periods of time whilst original contractors are chased endlessly to attend to snagging items. This is not cost affective, interest and management/admin time alone can be costly. Many of our clients will pass a full package of EOYD to us for us to log onto our system, call homeowners within 24 hours and complete works within 7 days where possible. ‘Snap Shot’ Updates are sent to you within 24 hours of completion to confirm works complete and Homeowners satisfied.

Direct Labour Absence Cover

Our clients usually have their own direct labour. These Teams of anything from 2 to 20 Ops will be booked up solidly for weeks so sickness and holiday can be an issue, letting down homeowners who have waited patiently for an appointment. Cura can supply any number of trusted GOLD standard Operatives to cover these sick days, booked holidays or indeed as an addition to the existing Team to help reduce lead times generally. We will hand pick the very best Operatives suited to fit in with your Team, address your needs and they are able to adopt your uniform and ID Badges for the period. Giving you a truly flexible and genuine extension to your Team.

7 Day Contra Charge Management

Trouble with contractors returning to fix their own defects? High admin costs in chasing contractors for updates? Send the ‘7 Day notification letter’ to the contractor and copy in Cura – Then leave it to us! We will call the Homeowner on Day 8 and if the contractor has been in touch we will close the job down and advise you accordingly FOC. However if the contractor has not been in touch we will offer a booking date there and then and advise you of this date. Once complete a Snap Shot update will be sent to you confirming completion and sign off. The invoice will follow 7 days later with a ‘contra charge’ pack including a detailed breakdown of cost and the 7 Day Letter. The Homeowner never waits more than 8 days for a booking date, you save admin time and stress chasing contractors and you recover 100% of our costs from the contractor!

Pre and Post Occupation Site Assistance

We can offer CSCS carded Operatives to site to help improve standards before handover or simply to finish plots off during peak seasons. We also offer GOLD standard Ops to assist with post handover works. This service has helped many of our clients achieve 5 star ratings by ensuring the Homeowner receives a  ‘same day’ reactive service to any of those new home teething issues. A Handyman service can be supplied also to help put up pictures and curtains on or just after ‘moving in’ day to again help put the cherry on the top of the Customer Care service experience.

NHBC and Other Large Projects

Cura can take on larger projects. Project Managed by SSTS qualified staff. Whether working from technical drawings or NHBC resolution reports we can complete projects in a timely manner with ‘in house’ Operatives from roof to footings. We have taken on projects and completed to a high standard such as complete ‘de construction’ of the internal building fabric including removal of all internal walls, ceilings, stairs etc to rectify out of level joists and out of square dry-ling affectively rebuilding the internal of the property from slab to roof – Testimonials available on request.

Gas, Plumbing and Electrical works

Through our sister company AFML we can take on all Gas Safe and NICEIC works.

The FULL Package

Cura have the ability to act as a Fully Outsourced Customer Care Department. With a designated telephone line and coordinators answering on behalf of the cliet operating sophisticated call centre handling software that will log issues room by room and interface with our operative scheduling system. Plot management, full date and time stamped history and detailed cost analysis is available. Our regional Supervisors will be available to carry out inspections and reports on behalf of the client and our Operatives can be dual branded to ‘work in partnership with…….’ Any client to add that seamless touch.

Quality Inspections

Our experienced Regional Supervisors can offer pre handover quality inspections and itemised ‘snagging’ reports with photographic evidence helping to ensure that homes are handed over in the best possible quality.

Stock Plot or Show Home Management

We can offer cyclical Show Home and Stock Plot inspections and maintenance to keep plots looking their best all year round.

Sales Suite Conversions

We offer full conversion service from Sales Suite back to usable space with our ‘in house’ Operatives.

Communal Area Management

We can manage your shared spaces, communal areas both internally and externally. From landscaping to roofing we can manage and look after communal areas with Cura liveried Operatives allowing for peace of mind to residents already used to seeing the Cura brand on site and in their homes.

Escalated Complaints

At times situations can become untenable between builder and homeowner and it can be best that a ‘third party’ deals with the project fully taking some of the emotion out of the situation and allowing the homeowner to achieve the results they want without the friction that can sometimes develop in sensitive situations. Cura have a long history of dealing with escalated complaints and working closely with the homeowner to deliver the home they want whilst keeping the house builder regularly updated. Working from area to area and closing down sections systematically achieving Homeowner satisfaction feedback and sign off as well as step by step photos along the way Cura will sensitively close out the most escalated cases gathering information along the way to assist with cost recovery.

Fire stopping checks and remedial works

As a registered NAPFIS installer we are approved to inspect and remediate where required and failings in fire stopping including all opening up and access work as well as making good and reinstating.

Our Work

CURA HOMECARE

Some satisfied home owners

An amazing job

I just wanted you to pass on our thanks to Lee the decorator that has been here for the past 3 days, he has done an amazing job and was a pleasure to deal with and went out of his way to match the paint colours.

Nicole Glendennan

Cura Homecare
2019-07-02T14:32:38+01:00

Nicole Glendennan

I just wanted you to pass on our thanks to Lee the decorator that has been here for the past 3 days, he has done an amazing job and was a pleasure to deal with and went out of his way to match the paint colours.

I would recommend Cura…

“I am just writing to give feedback on snagging work Cura done on behalf of Barratt homes. The work is of really high standard and it seems my flooring issues have been sorted. The two guys on site  Matt and Mark were very professional and kept me informed of there progress and what they intended to do next. They were very polite and on time every morning.  Having strangers in your house is never a pleasant experience but I felt confident enough to trust them on their own.  Simon was here to check up on them a couple of times and took a keen interest in their work.  It is reassuring to know that the boss does care. All in all I would recommend Cura and especially Matt and Mark to my friends and family.”
Cura Homecare
2019-05-23T15:08:16+01:00
“I am just writing to give feedback on snagging work Cura done on behalf of Barratt homes. The work is of really high standard and it seems my flooring issues have been sorted. The two guys on site  Matt and Mark were very professional and kept me informed of there progress and what they intended to do next. They were very polite and on time every morning.  Having strangers in your house is never a pleasant experience but I felt confident enough to trust them on their own.  Simon was here to check up on them a couple of times and took a keen interest in their work.  It is reassuring to know that the boss does care. All in all I would recommend Cura and especially Matt and Mark to my friends and family.”

I would happily recommend Cura

"We are residents at 14 Sunflower Street and I wish to give credit where it is due. Dan attended our property on the 10th and 11th April to remedy an ongoing snag that had already been bodged three times before. Not only are we impressed with Dan’s punctuality and professionalism but his entire attitude to work is commendable. He was extremely pleasant and polite, giving time to get the job done perfectly. I truly cannot fault him and only hope he is given the recognition he deserves. It was a big job that was finished to a very high standard, to the point that you could never guess there was any problems beforehand. I would happily recommend Cura based on Dan’s performance and skill and he is a credit to your company!"

Mr and Mrs Alosta

Cura Homecare
2019-05-23T15:16:42+01:00

Mr and Mrs Alosta

"We are residents at 14 Sunflower Street and I wish to give credit where it is due. Dan attended our property on the 10th and 11th April to remedy an ongoing snag that had already been bodged three times before. Not only are we impressed with Dan’s punctuality and professionalism but his entire attitude to work is commendable. He was extremely pleasant and polite, giving time to get the job done perfectly. I truly cannot fault him and only hope he is given the recognition he deserves. It was a big job that was finished to a very high standard, to the point that you could never guess there was any problems beforehand. I would happily recommend Cura based on Dan’s performance and skill and he is a credit to your company!"

Work is finished to a very high standard

I have just used your services via Bloor homes and a gentleman from your company has been to our property for 4 days to fit a new shower tray. I would like to say how polite and respectful he was within our property. He would arrive on time and if early would not knock the door until his specified time, always kept us up to date with work, always took his shoes off, would address me with madam and any work mess was cleaned immediately. The work is finished to a very high standard and I really have not met such a polite person ever!! He’s truly an asset to your company.

Denise Ferguson

Cura Homecare
2019-07-02T14:33:35+01:00

Denise Ferguson

I have just used your services via Bloor homes and a gentleman from your company has been to our property for 4 days to fit a new shower tray. I would like to say how polite and respectful he was within our property. He would arrive on time and if early would not knock the door until his specified time, always kept us up to date with work, always took his shoes off, would address me with madam and any work mess was cleaned immediately. The work is finished to a very high standard and I really have not met such a polite person ever!! He’s truly an asset to your company.

Proud of my new home

"I wanted to provide some feedback on the progress of my home.  When I took the keys to the plot is was, quite frankly, a mess.  The work to get the house to an acceptable standard is coming along nicely and the lads are doing a very good job.  The top floor is done and I am very happy with how it looks now they have worked their magic.  I can only imagine how much work they have had to put in filling and sanding the countless glaringly obvious trowel marks and tiger stripes in the plaster but they’ve done a fantastic job. It was even commented by a member of the **********  team that it would be easier to completely re-skim the whole house as the plaster was that bad.  I was quick enough to find fault so its only fair that I also pass comment when a job has been completed to a good standard. Initially I did not want my friends and family to see my brand new ********** home as it was embarrassingly bad but I am confident that once the work has been completed I will be able to invite people round and be proud of my new home." Thank you to John and Carl.

Ciaran

Cura Homecare
2019-05-23T14:28:26+01:00

Ciaran

"I wanted to provide some feedback on the progress of my home.  When I took the keys to the plot is was, quite frankly, a mess.  The work to get the house to an acceptable standard is coming along nicely and the lads are doing a very good job.  The top floor is done and I am very happy with how it looks now they have worked their magic.  I can only imagine how much work they have had to put in filling and sanding the countless glaringly obvious trowel marks and tiger stripes in the plaster but they’ve done a fantastic job. It was even commented by a member of the **********  team that it would be easier to completely re-skim the whole house as the plaster was that bad.  I was quick enough to find fault so its only fair that I also pass comment when a job has been completed to a good standard. Initially I did not want my friends and family to see my brand new ********** home as it was embarrassingly bad but I am confident that once the work has been completed I will be able to invite people round and be proud of my new home." Thank you to John and Carl.

Fantastic job today, professional and organised

“Matt done a fantastic job today, professional and organised. He ensured that once he finished he provided an explanation as to when bath could be used etc. Cleaned up fully once he was done for the day.”
Cura Homecare
2019-05-23T15:15:56+01:00
“Matt done a fantastic job today, professional and organised. He ensured that once he finished he provided an explanation as to when bath could be used etc. Cleaned up fully once he was done for the day.”

Very professional and courteous

"This is just an appreciation email for Mr. Kevin Strain. On behalf of Cala homes, he was working at my property. I find him very professional and courteous. The quality of word he did is really good. There is some bits of work needed to be done in coming weeks. Would request you to please assign him for the work that needs to be done in my property"

M R Sood

Cura Homecare
2019-05-23T15:15:20+01:00

M R Sood

"This is just an appreciation email for Mr. Kevin Strain. On behalf of Cala homes, he was working at my property. I find him very professional and courteous. The quality of word he did is really good. There is some bits of work needed to be done in coming weeks. Would request you to please assign him for the work that needs to be done in my property"

Very impressed

The Technician’s and Rob have now left and the cleaners are busy in the house. I just wanted to drop you a line to say that I have been very impressed with Mike and the other Technician all week. They arrived on time every day, worked hard, worked clean and were perfectly accommodating and courteous at all times. It is finally a relief to have a positive experience with **** Homes after all this time. I hope you are able to pass my thanks and regards onto the Technician’s and their management team.

Steve Hawkins

Cura Homecare
2019-07-02T14:31:41+01:00

Steve Hawkins

The Technician’s and Rob have now left and the cleaners are busy in the house. I just wanted to drop you a line to say that I have been very impressed with Mike and the other Technician all week. They arrived on time every day, worked hard, worked clean and were perfectly accommodating and courteous at all times. It is finally a relief to have a positive experience with **** Homes after all this time. I hope you are able to pass my thanks and regards onto the Technician’s and their management team.

We are happy with the cleaning

Just to say we are happy with the cleaning of the rendering now that it has dried out. We would like Glen from Cura to be told - he took great pride in doing it.

Elaine 

Cura Homecare
2019-07-02T14:34:28+01:00

Elaine 

Just to say we are happy with the cleaning of the rendering now that it has dried out. We would like Glen from Cura to be told - he took great pride in doing it.

How professional and courteous…

"I just wanted to send you a quick email to let you know how professional and courteous Tony has been the last few days. Not only is his work exceptional but I had all trust in him in leaving him in my home. Every day Tony was at least 20 minutes early sitting outside waiting for me to come out and get him, he has been great. Please thank Tony for his hard work and all his effort." Well done to our operative Tony Black, keep up the good work!
Cura Homecare
2019-05-23T15:08:59+01:00
"I just wanted to send you a quick email to let you know how professional and courteous Tony has been the last few days. Not only is his work exceptional but I had all trust in him in leaving him in my home. Every day Tony was at least 20 minutes early sitting outside waiting for me to come out and get him, he has been great. Please thank Tony for his hard work and all his effort." Well done to our operative Tony Black, keep up the good work!

Very efficient…

“Very efficient and completed the work to a very good standard. very happy with the result Also enabled a second job, which had been missed from the job schedule, to be completed at the same time which was very helpful. This is for both Neil James & Tony Ringer”

S Bennett  - Home owner

Cura Homecare
2019-05-23T14:26:51+01:00

S Bennett  - Home owner

“Very efficient and completed the work to a very good standard. very happy with the result Also enabled a second job, which had been missed from the job schedule, to be completed at the same time which was very helpful. This is for both Neil James & Tony Ringer”

GET IN TOUCH

We’re available 5 days a week Mon - Fri 7.30-5.30 and are always happy to discuss your needs via email or over the phone.