We are a finalist at the ‘Housebuilder Awards 2023′
Through customer feedback we are constantly improving the scope, diversity and quality of our service.
Day to day reactive maintenance
The size and geographic spread of our Team of Operatives allows us to be extremely reactive. Same day requests can be facilitated and through our PDA device there is a seamless transfer of job data to the Operatives. Larger jobs can usually be attended to within 48 hours.
Cura offer a ‘locate and rectify’ one stop shop service meaning that we can investigate and report on issues, detailing the root cause and put together a comprehensive and cost affective resolution report with a quotation to resolve the issues with our ‘in house’ labour. Thermal imaging cameras, endoscopes and leak detection equipment are available to our experienced surveyors.
Larger planned maintenance projects
Planned projects can be booked in with our Team of coordinators to suit your timescales. A ‘hand picked’ Team of Operatives will be selected to meet the demands of the situation and trade skill sets required. Our lead time is usually around 5 working days.
End of year defects
Large value ‘retentions’ are often held for long periods of time whilst original contractors are chased endlessly to attend to snagging items. This is not cost affective, interest and management/admin time alone can be costly. Many of our clients will pass a full package of EOYD to us for us to log onto our system, call homeowners within 24 hours and complete works within 7 days where possible. ‘Snap Shot’ Updates are sent to you within 24 hours of completion to confirm works complete and Homeowners satisfied.
Direct Labour Absence Cover
Our clients usually have their own direct labour. These Teams of anything from 2 to 20 Ops will be booked up solidly for weeks so sickness and holiday can be an issue, letting down homeowners who have waited patiently for an appointment. Cura can supply any number of trusted GOLD standard Operatives to cover these sick days, booked holidays or indeed as an addition to the existing Team to help reduce lead times generally. We will hand pick the very best Operatives suited to fit in with your Team, address your needs and they are able to adopt your uniform and ID Badges for the period. Giving you a truly flexible and genuine extension to your Team.
7 Day Contra Charge Management
Trouble with contractors returning to fix their own defects? High admin costs in chasing contractors for updates? Send the ‘7 Day notification letter’ to the contractor and copy in Cura – Then leave it to us! We will call the Homeowner on Day 8 and if the contractor has been in touch we will close the job down and advise you accordingly FOC. However if the contractor has not been in touch we will offer a booking date there and then and advise you of this date. Once complete a Snap Shot update will be sent to you confirming completion and sign off. The invoice will follow 7 days later with a ‘contra charge’ pack including a detailed breakdown of cost and the 7 Day Letter. The Homeowner never waits more than 8 days for a booking date, you save admin time and stress chasing contractors and you recover 100% of our costs from the contractor!
Pre and Post Occupation Site Assistance
We can offer CSCS carded Operatives to site to help improve standards before handover or simply to finish plots off during peak seasons. We also offer GOLD standard Ops to assist with post handover works. This service has helped many of our clients achieve 5 star ratings by ensuring the Homeowner receives a ‘same day’ reactive service to any of those new home teething issues. A Handyman service can be supplied also to help put up pictures and curtains on or just after ‘moving in’ day to again help put the cherry on the top of the Customer Care service experience.
NHBC and Other Large Projects
Cura can take on larger projects. Project Managed by SSTS qualified staff. Whether working from technical drawings or NHBC resolution reports we can complete projects in a timely manner with ‘in house’ Operatives from roof to footings. We have taken on projects and completed to a high standard such as complete ‘de construction’ of the internal building fabric including removal of all internal walls, ceilings, stairs etc to rectify out of level joists and out of square dry-ling affectively rebuilding the internal of the property from slab to roof – Testimonials available on request.
Gas, Plumbing and Electrical works
Through our sister company AFML we can take on all Gas Safe & NICEIC works.
The FULL Package
Cura have the ability to act as a Fully Outsourced Customer Care Department. With a designated telephone line and coordinators answering on behalf of the cliet operating sophisticated call centre handling software that will log issues room by room and interface with our operative scheduling system. Plot management, full date and time stamped history and detailed cost analysis is available. Our regional Supervisors will be available to carry out inspections and reports on behalf of the client and our Operatives can be dual branded to ‘work in partnership with…….’ Any client to add that seamless touch.
Our experienced Regional Supervisors can offer pre handover quality inspections and itemised ‘snagging’ reports with photographic evidence helping to ensure that homes are handed over in the best possible quality.
Stock Plot or Show Home Management
We can offer cyclical Show Home and Stock Plot inspections and maintenance to keep plots looking their best all year round.
Sales Suite Conversions
We offer full conversion service from Sales Suite back to usable space with our ‘in house’ Operatives.
Communal Area Management
We can manage your shared spaces, communal areas both internally and externally. From landscaping to roofing we can manage and look after communal areas with Cura liveried Operatives allowing for peace of mind to residents already used to seeing the Cura brand on site and in their homes.
At times situations can become untenable between builder and homeowner and it can be best that a ‘third party’ deals with the project fully taking some of the emotion out of the situation and allowing the homeowner to achieve the results they want without the friction that can sometimes develop in sensitive situations. Cura have a long history of dealing with escalated complaints and working closely with the homeowner to deliver the home they want whilst keeping the house builder regularly updated. Working from area to area and closing down sections systematically achieving Homeowner satisfaction feedback and sign off as well as step by step photos along the way Cura will sensitively close out the most escalated cases gathering information along the way to assist with cost recovery.
Fire stopping checks and remedial works
As a registered NAPFIS installer we are approved to inspect and remediate where required and failings in fire stopping including all opening up and access work as well as making good and reinstating.
S Bennett - Home owner
Very professional and courteous
M R Sood
Fantastic job today, professional and organised
Work is finished to a very high standard
Pseudomyxoma Survivor Charity
I would happily recommend Cura
Mr and Mrs Alosta
“Paul Kneller and Nick Button have been here this week resolving our bad Micro-cracking issues.
The end result is beyond our expectations and both Paul and Nick were very professional in their approach and obviously very knowledgeable in their field.
Please thank them on our behalf for all their hard work, they are to be thoroughly recommended.”
Karen and Richard - West Durrington
Proud of my new home
How professional and courteous…
Mental Health can affect anyone! It has no preference on who it targets. Maybe you? Maybe your colleague? Cura fully supports a mental health initiative encouraging open, honest and supportive colleague relationships. Recognising and helping any issues in ourselves and in others, reaching out with tools provided through our partnership with Strong Minds.
“It’s okay not to be okay”
An amazing job
We are happy with the cleaning