© Cura Homecare Ltd. 2014
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With over 20 years experience in customer care Cura Homecare is highly
respected within the house building industry.
Specialising in delivering high quality, reliable responsive repairs, after sales services and maintenance as well as refurbishment projects to homes across the South of England. Our goal is to improve the customer experience by simply caring.
We pride ourselves on a personal approach and our 'can do' attitude, from our team of helpful planners through to our fully qualified tradesmen, we are committed to ensuring we don't just meet expectations but exceed them every day.
"I am unfortunately one of the new home owners in the Taylor Wimpey development in Woodley. Your team are on site and have spent a long time in our home doing everything to rectify the snag list with almost 200 snags on it and we now have only a few outstanding snags. I have written so many complaint emails as of late that you often forget to write the positive ones, I am happy to say this is definitely one of those. The team led by Craig were a class above the original snag fixers who were sent by Taylor Wimpey. I wish I remembered everyone's names who all were in the home working so hard to an exceptional level. Craig, Lee, Justin, Sinesha (spelling awful) and a few more. They always entered my home to complete the task with the most minimal disruption to my everyday life, the were always professional and would take the time to address any concerns I had in a very patient manner. I have gone so far as to advising Taylor Wimpey that if they had a team who worked to the standard of Cura to actually build the houses in the first place then they would not be in this scandalous situation which they currently find themselves.
Please pass on our thanks to the team for truly excellent workmanship and for the professional and courteous manner they conduct themselves.
"Cura have attended and are in the process of completing the recent snagging list. I have to say, the contractors have been excellent and the most professional to date. I’d like to complement them on their work ethic and consideration to myself and my daughter whilst working on my property."
"Keith who was here on Tuesday is a true wizard, the ceiling and walls look amazing! He also put new mastic in the ensuite-shower as well as underneath the entrance door. The door plastic was exchanged too. Currently Lee and Trevor are in here working their magic…"
"Did the operative show you ID? Very Satisfied.
Were you satisfied appearance of the operative? Very Satisfied.
How satisfied were you with the quality of the repair on this occasion? Very Satisfied.
How satisfied are you with the service you received from Cura Property Maintenance, on this occasion? Very Satisfied."
Mr & Mrs Tew
"The tenant has advised me that the roof hasn’t leaked again since and confirm that the contractors that attended were professional and carried out a good job. He is very happy. Thanks for your efforts here."
"Thank you for the chimney rectifications and completion of the unfinished ridge tile fitting. The work was conducted with the least disturbance."
"Your painters have now completed the external repainting of our timber framed/casement windows. We would particularly like to advise you that we were very impressed with Mr Lee Harwood. Lee was both professional & caring throughout his time with us including the supervision of the rest of your team in order to ensure as far as possible the minimum damage/disturbance to our plants & shrubs. He was most distressed when one of your team did tread on a shrub despite being advised to take extra care. His ‘people skills’ were exceptional. Lee is a great credit to your Company."
"Decorating bathroom. Tidiness:10 Reliability:10 Average: 10 Courtesy:10 Workmanship:10 Very prompt and polite, great job."
"Door hinge replaced, kitchen plinth replaced, spot lights. Tidiness:10 Reliability:10 Average: 10 Courtesy:10 Workmanship:10 Prompt, polite and very helpful."
Ms Bell, Chichester
"Following the repairs and redecoration to the lounge ceiling, I am writing to say what a professional job Darren from Cura did. It is all to easy to complain but something to have to give credit where it is due and Darren did a very professional job."
"Just to say that Keith worked his magic on Saturday and 27 Hophurst Drive is all pristine again.
Thank you Nicky for sorting it and big thank you to the worker - much appreciated Keith.
Merry Christmas and please send me an invoice soon as with bank details so we can pay promptly."
"The bulk of the work has been done by CURA and I'm sure that they have fed back to you. We'd like to make the observation, and please pass to Mr Stevens, that their work has been excellent as has their attention to detail, effort to limit collateral damage by covering with sheets and so on and general personality. Particular thanks go to Paul who spent most time here and became a domestic fixture. He is a credit to both his company and Croudace. Please pass this to his manager."
"I just wanted to say thank you for organising our replacement kitchen floor tiles and to let you know that the job was done on Friday by a lovely guy called Keith from Cura, who probably left the place cleaner than when he started!
Having waited for ages to get the job done because the original tiler has been sick, we were very pleased when you suggested bringing in another contractor. Cura had already done a couple of the snagging jobs on your behalf at our house, and for neighbours, so we knew their work would be good, but best of all they contacted us really quickly to arrange a convenient appointment and the matter was completely sorted in a few days. In fact we are so impressed that we've got them coming back to repair the rear of the house which was damaged in the storm last week!
As you know we've always been happy with your customer service so long may your relationship with Cura last - and don't be afraid to recommend them if any other Croudace customers need non- guarantee work done."
"I just wanted to drop you an email to say a massive thank you to the guys who came out to my flat last week (I want to say Lee and Paul...?).
I have been struggling with ********* Homes since I moved in to my flat in March, and to have two of your employees out in the same week and fix ALL of the issues I was having in my bathroom, proves that your goal to improve by simply caring is definitely being achieved!!
I am a single female living alone for the first time, and am always a little dubious having strangers come in and work on my home, but both of the men who came out were friendly, genuine and extremely hard working. Nothing was too much to ask, and even things that I hadn't requested be fixed, were!!
I am truly grateful and would recommend Cura Group to anyone experiencing any issues in their home! The men who came out to my property are a real testament to the values of your company.
Thank you very much!
"Just wanted to say a big thank you for getting the recent works done at my property. Darren from Cura carried out work on blown tapes, settlement cracks yesterday and has done a great job without any fuss or mess, I was really impressed to come home and find everything done and didn't have to clean up, fantastic job!"
"He stayed on to complete the job, and is just packing up to leave. he did an excellent job and we are pleased. We would recommend him to anyone, and please advise his boss. Thanks for your help."
"Thank you Caroline Paul and phil did a great job today thank you box of choc's on the way."
"Mr Hays called from Woodbury Lane. He wanted to say thank you to Darren who provided an excellent job and to praise for his workmanship. I don't know if you have an appraisal system. Wanted to pass on customer feedback."
"Just a quick note to thank you for your help with our recent insurance claim.
We're relieved to get the kitchen sorted (just in time for me to burn the Christmas dinner), and to get back to normality. Throughout, your effort (and that of your guys at Cura) was much appreciated.
James Scott Road
"I just wanted to give you some feedback as I am really pleased on the work carried out by Cura last week. Trevor from Cura did a fantastic job on the decorating, the decor now looks like it should have done when I bought the house.
Cura are doing the guttering and facias this week. With regards to the other outstanding Jobs I know the trims for the front door and the new door for the lounge are on order. Would it be possible for the door that leads out to the garden from my garage be put on the correct side (right side) when the work for the front and lounge door and the kitchen units are carried out as this would save Cura coming out twice.
Please can you also confirm that the canopies both front and back are going to be repaired along with the removal of tape on some of the windows and the discolouration on the sandstone brick above my spare bedroom window be sorted out as it would be good to get a date in the diary for this to be actioned.
"Has Darren C and Peter G working at his house in behalf of Lindens and he's over the moon. The guys are polite, clean and extremely helpful. He goes to work early each day and lets them in and returns to the house very tidy. His wife is around in the day and can't say a bad word and she feels comfortable having them around. They also don't disappear every 5 mins to make coffee or eat lunch etc. He owns his own business so knows it is hard to get good staff. Please tell the guys and add to your newsletter."
"I had a lovely holiday thanks and really impressed by everything being completed in the house when I got home.
I didn't expect the painting to be done too... Thank you!
The key was also left on the side so it felt like little fairies had been in whilst I was away (don't tell your boys I called them fairies though)!
"I just want to say thank you to Mark for the brilliant job he done in my house. Mark was completely professional and easy to approach. It's not often you get workman like Mark. I don't normally like having workman in my house but Mark put me at ease. So if it is possible to let him know it would be much appreciated."
Mrs Rebecca Anstee
"Home Group has just phoned and wants us to pass on a complement message to Cura. The complement was from a Mrs Cowan at 30 Robinson Close. She asked Cura to come between 8:30 and 9:00 and they came at 8:45. She also said that they did a brilliant job and tidied up all the mess after themselves. She wanted Home Group to pass on the message and send them a big thank you! I have sent this to you as I wasn't sure who at Cura you would want me to pass the message onto."
"Please can you pass on our tnt's thanks to Jamie for the works he completed yesterday at room 2 8 Breech Close yesterday. The tnt has learning difficulties and people tend to speak over her to her mother and ignore the fact that she lives there. Jamie took the time to speak to her about the works and made her feel very safe (she is not comfortable with strangers).
Hence why she requested he came back to do the works to her guttering that I sent over earlier.
People are too quick to complain and very rarely offer praise and thanks so I thought this was worth passing on!
"I have just received a call from Mrs McSorley at 25 Pentons Close (linden homes job) and she wanted to call us to say that Nick Winfield has restored her faith in ALL building contractors as he has done such a lovely job on her front door. She has experienced endless problems from other contractors and Linden Homes and Nick was "a breath of fresh air" Mrs McSorley had nothing but praise for Nick (and me) and will be contacting Kate Harburn direct to let her know."